Returns & Replacements Policy: Mission Debrief

Last Updated: September 18, 2025

We stand by the quality of our loot. However, if a mission doesn't go as planned, here's how we make it right. This policy is designed to be fair and transparent, a core principle of our crew.

1. Our Core Returns Principle

To keep our prices at the ₹99 level, we have a focused returns policy. We only accept returns for items that are damaged, defective, or incorrect upon arrival.

2. The Replacement Process

If you receive a damaged, defective, or incorrect item, we offer a hassle-free replacement to ensure you get the loot you were promised.

Step 1: Report the Issue

You must contact our Mission Support team via the "Contact Us" page within 48 hours of receiving your package.

Step 2: Provide Intel

In your support request, please include your Order Number and clear photos of the damaged or incorrect item. This intel is crucial for us to verify the issue.

Step 3: Mission Approved

Once our team verifies the issue, we will approve your replacement request and dispatch a new, identical item to you at no extra cost.

3. Refunds

For Damaged Items

As our primary solution is a replacement, we do not offer refunds for items that are damaged or defective upon arrival.

For Cancelled Orders

If you cancel an order before it has been dispatched from our warehouse, a full refund will be automatically processed to your original payment method. Please allow 5-7 business days for the funds to reflect in your account, as per standard banking timelines.

If you have any questions that aren't covered in this debriefing, please do not hesitate to contact our Mission Support team.